- Public - citizens and external government and private agencies.
- Internal - All departments and employees within the town's organization.
Town Offices and the Transfer Station will be closed
on Monday, October 14, 2024 in observance of the Columbus Day holiday.
The "customers" that the IT supports fall into two categories:
Communications Services: Communications services are the
"highways" that deliver information to the public and between town staff and
"external" locations. Wide Area Networks (WAN's) and Local Area Networks
(LAN's) provide the connectivity to all town departments. IT provides
planning and support for LAN-based connectivity services, WAN-based
connection links with other town agencies (Police, School etc.) and internet
connectivity for the town's email and web site.
Desktop Services:
IT provides a standard desktop that includes: file and print sharing,
e-mail, and office automation products, such as word processing,
spreadsheets, database applications, internet access and town web site
support. Upgrades, repairs and replacements of these products are routinely
managed by IT staff. "Specialized" desktops that support particular
applications, such as Geographic Information Systems (GIS), are also
maintained. Additionally, customer training and support are provided by IT
Technical Support staff.
Geographic Information
Systems Unit (GIS): GIS services allow town users to link disparate
pieces of information by location. GIS combines geographic and other types
of data to generate maps and reports, enabling users to collect, manage, and
interpret location-based information in a planned and organized way. IT is
committed to providing GIS planning services, maintaining GIS related
databases, servers and applications for the benefit of all departments in
the town.
Business Solutions & Services: Technical project
management, applications acquisition and/or development and software systems
implementation and business analysis services are offered to all internal IT
clients. Application integration services are provided for other public
clients (Fire Department, Water Companies etc.) on an as-needed basis.
Information Distribution & Data Management Services: Direct
database management and integration services are provided to IT clients.
Data integrity and consistency are maintained in accordance with data
architecture standards. The town's web site is hosted and maintained
internally by the IT as an important means of information distribution. All
back end servers and hardware are maintained internally by the IT as well.